Patient Scheduling
Patient scheduling is an integral part of daily work for all healthcare providers, from family practices to large clinics, physician offices to hospitals. Scheduling quickly becomes complicated when doctors travel between several clinics and medical offices. Appointments need to be coordinated, and medical support staff needs to be constantly aware of all new patients along with doctor's schedule. With our efficient online appointment scheduling, many medical offices have dramatically simplified their patient scheduling. Scheduling services of iSource Worldwide include:

    • Schedule patients for exams, visits, treatments or procedures
    • Securely access appointment calendars from multiple offices
    • Search, browse and update patient contact information database
    • Schedule patients for seasonal programs such as vaccinations
    • Schedule recurring appointments for multiple patient visits
    • Cross-schedule between multiple medical offices and clinics

Demographic Entry
iSource Worldwide provides services in the areas of patient account creation and demographics entry. Our highly qualified and experienced team has the ability to work on scanned images as well as electronically submitted demographic sheets. We also accurately process the insurance information by selecting appropriate insurance details, which results in reduced claim denial for patient demographic, insurance details, or any other controllable errors

Patient Registration
The accuracy of information entered upon patient registration can help to identify the data errors that may cause claims payment delays or rejections. iSource Worldwide provides a unique service that identifies registration data errors that may impact your cash flow and other revenue cycle processes.
Our solutions facilitate the accurate authorization of services prior to the delivery of healthcare services. We validate coverage, assess payment risk, and improve workflow processes. Our registration quality assurance solutions include:

    • Scheduling
    • Pre-registration
    • Address verification
    • Ability-to-pay assessments
    • Data quality assurance
    • Eligibility screening
    • Insurance Verification

Payment Posting and Reconciliation
The Payment posting team at iSource Worldwide applies the payments after cross-referencing the explanation of benefits in the client's medical billing software against the appropriate patient account. Using guidelines from each individual client, we post insurance payments, patient payments and denials, all while maintaining high levels of accuracy and efficiency in applying payment charges under each client’s billing system.

Our quality assurance team does a complete checkup of the entire process of cash posting and ensures that all denial and re-submission of claims is done within the stipulated time. Our services includes:

    • Insurance Payment Posting
    • Patient Payment Posting
    • Write-offs and Adjustments processing
    • Secondary Payer billing 
    • Patient Billing

Denial and Rejection Analysis
Denial and Rejection Analysis is an important element in provider payment. In our experience, nearly 80% of contested claim denials end up in the provider's favor. Unfortunately, many denials aren't contested due to time constraints or lack of follow up with the claims.

At iSource Worldwide, we analyze the claim remittance data for denial codes, delays, remarks, as well as the accuracy and completeness of the payments. We have a good understanding of managed care contracts between payers and the providers, which helps us in diligently following it up with every denial. We follow up on underpaid claims with an understanding of the reasons for underpayment. We then take steps to address the issues and recover revenues from the payers, whether by appeals or resubmitting claims.

A/R Follow up and Recovery
Our Accounts Receivable (AR) solutions will increase your revenue, and reduce your total outstanding accounts receivable. We deliver aggressive insurance/patient follow-up and collections by resolving complex receivables-related problems, and improving cash flow.

Our call center team at iSource Worldwide diligently follows up with the insurance carriers and verifies the receipt of each claim and its current status. Based on whether it is being processed for payment or denied, the analyst undertakes the appropriate measures in order for the claims to get through. We have a highly skilled workforce, with representatives specializing in specific payer guidelines for billing and claim submission. Our AR process includes:

    • Timely Claim Follow-Up
    • Follow Up of Denied and Low Paid Claims
    • Claims Appeals
    • Provider Enrollment Verification    
    • Correction & Resubmission of Incorrectly Paid Claims

Call us at 888-947-6872 to talk about the services iSource Worldwide can deliver for your business success.

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